Shipping policy

Fairyhill Studio Shipping Policy

At Fairyhill Studio, we are committed to delivering your personalized art gifts with the utmost care and efficiency. Please review our detailed shipping policy below to understand our processes and what you can expect when shopping with us.

Order Processing

  1. Order Confirmation:

    • Once your order is placed, you will receive an order confirmation email from us. If you do not receive this email within 24 hours, please check your spam folder or contact our customer service.

  2. Production Time:

    • As all our products are made to order and personalized just for you, please allow 3-7 business days for order processing and production. Production times may vary during peak seasons or due to high demand.

Shipping Methods and Delivery Times

  1. Shipping Carriers:

    • We use reliable carriers such as USPS, UPS, and FedEx to ensure your order arrives safely and on time. The choice of carrier depends on the destination and size of the package.

  2. Shipping Rates:

    • Shipping rates are calculated at checkout based on the shipping method selected, the destination, and the weight and dimensions of the package.

  3. Estimated Delivery Times:

    • Standard Shipping: 7-14 business days

    • Expedited Shipping: 3-7 business days

    • Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions and carrier delays.

International Shipping

  1. Availability:

    • We ship to a variety of international locations. Shipping rates and delivery times for international orders will be calculated at checkout.

  2. Customs and Duties:

    • International orders may be subject to customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

Tracking Your Order

  1. Tracking Information:

    • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

  2. Lost or Delayed Shipments:

    • If your order does not arrive within the estimated delivery time, please contact our customer service team at fairyhillstudio@gmail.com We will work with the carrier to locate your package and update you on its status.

Shipping Issues and Refunds

  1. Damaged or Defective Items:

    • If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Provide us with photos of the damaged item and packaging. We will arrange for a replacement or refund based on the situation.

  2. Incorrect Shipping Information:

    • Please ensure that your shipping address is accurate and complete. Fairyhill Studio is not responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.

  3. Undeliverable Packages:

    • If a package is returned to us due to being undeliverable (e.g., incorrect address, unclaimed), we will contact you to arrange for reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions or concerns about our shipping policy, please email us fairyhillstudio@gmail.com or call us at 408-6851165 . Our customer service team is here to assist you.

Thank you for choosing Fairyhill Studio. We appreciate your business and look forward to bringing a touch of creativity and elegance to your space.